We CANNOT commit any fix time for delivery as mentioned in Special
Instructions or otherwise. Deliveries will be made between 9 am to 7 pm on the
given date.
Orders received till 4 pm IST will be delivered on same day unless delivery
date is mentioned. The delivery will NOT be redirected/ redelivered to any other city in any
circumstance. Address Change in same city is possible, but should be informed by phone well in advance or 4 hrs before delivery time. The above product will be delivered only in the cities mentioned in the List
of Serviceable Cities.
We will attempt delivery of the items ONCE. Incase the delivery is not
executed during the attempt, the customer shall still be charged for the order
and no redelivery will be possible.
We will consider the order executed in the
below cases :
- Delivery not done due to wrong address.
- Recipient not available.
- Premises locked.
- Wrong phone or Cell or Extension number/ not working/ no reply or not
connecting/ reachable and delivery is not done.
- Recipient refused the products.
- Delivered the product at the Gate/ Reception/ Neighbor.
Please note that Flowers, Cakes and other perishable products are sourced
locally at the delivery location & will be hand delivered.. The image displayed in indicative in nature. Actual product may vary in shape
or design as per the availability."
We reserve the right to substitute the flowers (Including specified color) /
other products with equal or higher value in case of non availability of the
desired product.
In case of floods/ Heavy Rains/ National Bandh we reserve the right to
reschedule the delivery for another date.
No change in instructions can be entertained before 1 working hours of the
date of delivery and acknowledged by our Customer support team.
Orders once placed cannot be canceled unless requested 1 working day prior of
the delivery date.
We will not entertain any complaint for perishable products like fresh
flowers, cake etc. after 48 hours from the time of delivery
Proof of delivery will be provided in case of any dispute in delivery.
Delivery of certain branded items may not be possible/delayed under certain
un-controllable circumstances such as product is not available in the market
or discontinued by the manufacturer. In such cases, similar product, nearest
to the description shall be delivered. Conformance would be seeked from the
customer for the same through e-mail. However, if there is no response from
the customer within 24 hrs., it shall be assumed that s/he has agreed to the
delivery of the alternate product.
Request for cancellation of confirmed order can be made up to 1 day prior to
the delivery date. You can send cancellation request at serve@GunturEshop.com
While placing an order, please provide us with the following information for
delivery at Hotel / Hospital.
Hotel
Full address of the hotel.
Room No.
Telephone number of the hotel.
Name of Tour company, if applicable.
Hospital
Full address of the hospital.
Ward number or name.
Home address of recipient with phone number.
We will not entertain any complaint for perishable products like fresh
flowers, cake etc. after 48 hours from the time of delivery.
If there is no one available at the shipping address (to accept the delivery
of your order) at the time of delivery, the order will not be considered late.
Hence in such cases, no refunds, cancellations, liability can be made.
If the recipient has not checked in at the hotel on the delivery date, the
order will be left at the reception & the order will be assumed as executed.
If the person has checked out of the hotel by delivery date, the order will be
assumed as executed & no refund will be made in such cases.
For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not
be able to assure the delivery to the bride and/or bride-groom because of
non-accessibility of our delivery team to the couple. However, we shall ensure
that the delivery is made to one of the responsible member of host. Also, if
possible we shall provide you with the name of the recipient through our order
confirmation mail.
Please note that Flowers, Cakes and other perishable products are sourced
locally at the delivery location & will be hand delivered
The image displayed in indicative in nature. Actual product may vary in shape
or design as per the availability.
Orders received till 4 pm would be only accepted and delivered.
The delivery will NOT be redirected/ redelivered to any other address in any
circumstance.
In case of floods/ Heavy Rains/ National Bandh we reserve the right to
reschedule the delivery for another date.
In case the product is not delivered due to any of the above reasons, we will
inform you about the same .
We will not entertain any complaint of any order beyond 7 (Seven) days from
the date of delivery of the order.
Proof of delivery will be provided in case of any dispute in delivery.
General Disclaimers:
GunturEshop.com retains the right to refuse any order unconditionally.All claims are subject to the jurisdiction of Court at Guntur , India only.
If GunturEshop.com is unable to deliver your order, then complete refund will
be made. We shall not be liable for any other charges, loss of profits,
emotional stress or any other liability etc. caused due to non-delivery.
GunturEshop.com has taken every care for the accuracy of the information
provided in the site. It has exercised due diligence in providing the latest
products/information. However, GunturEshop.com or its employees or its
affiliates are not responsible for the loss or damage caused to any of the
users due to the information inadvertently provided in the site.
Genunity of information & interest of making payments:
The customer promises that the information provided to GunturEshop.com is true,
correct and accurate. The customer also agrees to pay all charges incurred by
them and users of your account and credit cards or other payment mention at
prices in effect when such charges are incurred.
The customer agrees to defend indemnity & hold GunturEshop.com and its
affiliates harmless from all liabilities & expenses including attorneys fee
related to any violation of this agreement by them and also for the use of the
services or transmission of any message or information by them GunturEshop.com
may modify this agreement from time to time without giving any prior
information.
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